CQC Inspection Summary

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PLEASE NOTE THAT FROM JANUARY 2017 SHIPSTON DENTAL PRACTICE IS OPERATED ONLY BY GLEBE PRACTICE SERVICES LIMITED.  ALISTAIR MILLWARD CONTINUES TO WORK AS AN ASSOCIATE DENTIST AT SHIPSTON DENTAL PRACTICE.

Glebe Practice Services Limited and Millbrook Practice Services Limited operating at:

Shipston Dental Practice

Region: West Midlands

Location address: 19 Sheep Street, Shipston-on-Stour, Warwickshire CV36 4AE

Type of service: Dental service

Date of Publication: March 2012

Overview of the service: Shipston Dental Practice provides a range of dental treatments to patients requiring dentistry on a private basis. This practice does not undertake NHS work.current overall judgement

Shipston Dental Practice was meeting all the essential standards of quality and safety.

The summary below describes why we carried out this review, what we found and any action required.

Why we carried out this review

We carried out this review as part of our routine schedule of planned reviews.

How we carried out this review

We reviewed all the information we hold about this provider, carried out a visit on 23February 2012, talked to staff and talked to people who use services.

What people told us

Glebe Practice Services Limited:

During our visit on 23 February 2012, we spoke with two of the dentists at the practice, a dental nurse and receptionist staff. Mrs Carole Preston is the principal dentist for Glebe Practice Services Limited which operates as Shipston Dental Practice. We spoke by telephone to five people who receive treatment at Shipston Dental Practice. We also received seven emails from people who shared their experience of their dental care at the practice. People were satisfied with the care and treatment they had received.

Comments received included;

“I am happy to report that my family have been very impressed with the advice given and treatment received.”

“I simply cannot fault the practice – in all ways the level of service is excellent from helpful receptionists and dental nurses to the very sensitive, professional and informative care of Mrs Preston. I would like to say how impressed I am in particular with the skill and sensitivity shown by Mrs Preston in her dealings with my children.”

Several people made a point of commenting that the team was polite and friendly and one person said they appreciated that the staff knew them by name. One person told us that,”the reception staff are wonderful.” They added that they have noticed other people being dealt with politely too. Several people said they thought it was a professional practice and had recommended it to their relatives and friends. One person told us, “Our family joined the practice on the advice of friends and similarly, we are always happy to pass on our own endorsements to others.”

We asked people if they had ever had to make a complaint. People we spoke with said they would speak to the dentist if they were unhappy with anything, but had never had cause to do this.

People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. They told us they saw staff washing their hands and using disposable gloves. People were always provided with glasses to protect their eyes and aprons where any treatment was completed.

We saw that the arrangements for control of infection and the decontamination of instruments were in place. Staff said they felt confident with the procedures and that there was additional guidance to follow if needed. Staff were able to show us the decontamination process and describe how the equipment was monitored to ensure it was working efficiently.

Millbrook Practice Services Limited:

During our visit on 23 February 2012, we spoke with two of the dentists at the practice, a dental nurse and receptionist staff. Mr Alistair Millward is the principal dentist for Millbrook Practice Services Limited which operates as Shipston Dental Practice.

We spoke by telephone to five people who attend Shipston Dental Practice and received treatment from Mr Millward. We also received five emails from people who shared their experience of their dental care at the practice.

People were satisfied with the care and treatment they had received. They told us, “My dentist and nurse are outstanding, they are very professional,” and “The staff at the practice conduct their treatment and consulting practices in a professional and caring manner.”

One person told us they were anxious about visiting dentists and explained how they were made to feel at ease during treatment. They said, “I have regular half yearly appointments both with Mr Millward and also their hygienist. I have to admit to being a somewhat anxious patient but have always received kind assurance whilst undergoing treatment. One is treated with great respect and care and dealt with totally individually.”

People told us that they were fully informed of their dental treatment and that this was discussed with them in a way that they could understand the options available. One person told us their whole family use the practice and commented, “Any necessary treatment has been fully explained and any queries we have had have been discussed before being carried out. This has given us confidence in our dental treatment at Shipston Dental Practice, which we have always considered to be of a high standard.” Another person said, “The treatment was explained in some detail, Mr Millward explained the alternatives and their costs.”

Several people made a point of commenting that the team was polite and friendly and one person said they appreciated that the staff knew them by name. One person told us that “the reception staff are wonderful.” They added that they have noticed other people being dealt with politely too. Several people said they thought it was a professional practice and had recommended it to their relatives and friends.

We asked people if they had ever had to make a complaint. People we spoke with said they would speak to the dentist if they were unhappy with anything, but had never had cause to do this. One person told us, “No, I’m very lucky to have such a well run dental practice, I feel very fortunate.”

People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. They told us they saw staff washing their hands and using disposable gloves. People were always provided with glasses to protect their eyes and aprons where any treatment was completed.

What we found about the standards we reviewed and how well Shipston Dental Practice was meeting them

Outcome 04: People should get safe and appropriate care that meets their needs and supports their rights

People who use this service receive well planned dental care that meets their individual assessed needs. Systems are in place to monitor the quality of the service provided and to appropriately deal with emergencies.

Outcome 08: People should be cared for in a clean environment and protected from the risk of infection

People who use the service are protected by effective practices and procedures for the prevention and control of risks from infection.

PLEASE NOTE THAT FROM JANUARY 2017 SHIPSTON DENTAL PRACTICE IS OPERATED ONLY BY GLEBE PRACTICE SERVICES LIMITED.  ALISTAIR MILLWARD CONTINUES TO WORK AS AN ASSOCIATE DENTIST AT SHIPSTON DENTAL PRACTICE.