Contact

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WE ARE FULLY OPEN – TO ARRANGE AN APPOINTMENT PLEASE PHONE ON 01608 661551 OR EMAIL reception@shipstondentalpractice.co.uk PLEASE CLICK HERE TO VIEW OUR CORONAVIRUS APPOINTMENT INFORMATION AND HOW WE ARE WORKING TO KEEP OUR PATIENTS AND OUR TEAM SAFE

If you have any questions or queries please feel free to contact us. When making your appointment please let us know if you have any special requirements and we will do our utmost to help.  We can help with arranging taxis if coming via train services.

Reception Opening Times: Monday to Friday 8.30 am to 5.00 pm

For dental emergencies outside these hours please telephone for advice on 01608 661551

Appointments are available outside our reception opening times – view appointment times 

Tel: 01608 661551
Fax: 01608 661353
Email: reception@shipstondentalpractice.co.uk

Shipston Dental Practice
19 Sheep Street
Shipston-on-Stour
Warwickshire
CV36 4AE

We welcome any comments and suggestions on the practice facilities and the service we provide in order to maintain a high quality practice. We want you to be entirely satisfied with your care and treatment. We welcome any ideas and suggestions on how to improve the practice and service we provide. We work hard to make your experience at the practice as pleasant as possible – please let us know if you require any particular assistance.

Many of our new patients come to us via personal recommendation and we encourage you to tell your friends if you are happy with our clinical skill and customer service.  The referral of your friends or family is the greatest compliment you can give us.

If anything about a visit to the practice did not meet your expectations please let us know – we cannot continue to improve our service without feedback. If you feel a problem remains unresolved our patient liaison manager, Amanda Kinchin, will deal with the matter according to the practice’s complaints procedure. We aim to formally acknowledge the complaint within two working days. Normally Amanda will make contact with you and will investigate the complaint fully, arranging a meeting with those involved, if appropriate. She will then send you a response within 10 working days. If it not possible to resolve the complaint within the practice Amanda will refer you to the General Dental Council’s Dental Complaints Service, providing you with a leaflet and complaint form.

If you are not able to keep your appointment please give us at least 48 hours’ notice so that the appointment may be reallocated.

If less than 24 hours’ notice is given or an appointment is missed then a charge will need to be made in order to cover practice overheads.