If you have any questions or queries please feel free to contact us. When making your appointment please let us know if you have any special requirements and we will do our utmost to help. We can help with arranging taxis if coming via train services.
Reception Opening Times: Monday to Friday 8.30 am to 5.00 pm
For dental emergencies outside these hours please telephone for advice on 01608 661551
Appointments are available outside these times – view appointment times
Tel: 01608 661551
Fax: 01608 661353
Shipston Dental Practice
19 Sheep Street
We welcome any comments and suggestions on the practice facilities and the service we provide in order to maintain a high quality practice. We want you to be entirely satisfied with your care and treatment. We welcome any ideas and suggestions on how to improve the practice and service we provide. We work hard to make your experience at the practice as pleasant as possible – please let us know if you require any particular assistance.
Many of our new patients come to us via personal recommendation and we encourage you to tell your friends if you are happy with our clinical skill and customer service.
If anything about a visit to the practice did not meet your expectations please let us know – we cannot continue to improve our service without feedback. If you feel a problem remains unresolved our complaints manager, Ian Preston, will deal with the matter according to the practice’s complaints procedure. We aim to formally acknowledge the complaint within two working days. Normally Ian will make contact with you and will investigate the complaint fully, arranging a meeting with those involved, if appropriate. He will then send you a response within 10 working days. If it not possible to resolve the complaint within the practice Ian will refer you to the General Dental Council’s Dental Complaints Service, providing you with a leaflet and complaint form.
If you are not able to keep your appointment please give us at least 24 hours’ notice so that the appointment may be reallocated.
If less than 24 hours’ notice is given or an appointment is missed then a charge may be made in order to cover practice overheads.