Complaints Procedure

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If anything about a visit to the practice did not meet your expectations please let us know – we cannot continue to improve our service without feedback.

If you feel a problem remains unresolved our patient liaison manager, Ian Preston, will deal with the matter according to the practice’s complaints procedure. We aim to send a written acknowledgement of a complaint within three working days. Normally Ian will make contact with you and will investigate the complaint fully, arranging a meeting with those involved, if appropriate. He will then send you a response as soon as reasonably possible and keep you informed of the progress of the investigation if this is more than 10 days.

If it is not possible to resolve the complaint within the practice Ian will refer you to the General Dental Council’s Dental Complaints Service, providing you with a leaflet and complaint form.